Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return:
- The item must be unused, unopened, and in its original sealed packaging.
- The item must be returned in the same condition in which it was received.
- Proof of purchase (order confirmation or receipt) is required.
For hygiene, copyright, and anti-piracy reasons, opened or unsealed CDs cannot be returned unless they are defective or damaged upon arrival.
How to Request a Return
Before sending any item back, you must contact us first for return authorization.
Email:
Unauthorized returns will not be accepted.
If your return is approved, we will provide detailed return instructions. The customer is responsible for securely packaging the item for shipment.
Return address:
[To be provided upon return approval]
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives:
- damaged,
- defective,
- or you received the wrong item,
contact us within 7 days of delivery at:
Please include:
- your order number,
- a description of the issue,
- and clear photos of the product and packaging.
We will review the claim and provide an appropriate solution, which may include a replacement or refund.
Non-Returnable Items
The following items cannot be returned:
- Opened or unsealed CDs
- Digital products or downloadable content
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
Exchanges
We do not offer direct exchanges.
If your return is approved, you may place a new order separately for the desired item.
European Union Customers
If your order is shipped to a country within the European Union, you have the legal right to cancel your purchase within 14 days of receiving your order.
However, this right does not apply to sealed audio recordings that have been unsealed after delivery, in accordance with applicable consumer protection laws.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within approximately 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
Shipping charges are non-refundable, except where required by law or if the return results from our error.
If more than 15 business days have passed since your refund was approved, please contact us at: